Terms & Conditions

These Terms and Conditions govern all bookings made with Sri Hela Travels. By making a booking with us, you agree to be bound by these Terms and Conditions.

A booking is confirmed only when:

• The booking form has been completed and submitted.
• The required deposit or full payment has been received.
• Written confirmation has been issued by Sri Hela Travels.

Sri Hela Travels provides:

• Private and customised tours in Sri Lanka.
• Group tours.
• Hotel and accommodation bookings.
• Airport pickup and transfer services.
• Transportation and sightseeing arrangements.

We do not provide visa services and customers are responsible for obtaining valid travel documents.

• All prices are quoted in Australian Dollars (AUD).
• Prices are subject to availability and may change until a booking is confirmed.
• Full payment must be received before commencement of travel unless otherwise agreed in writing.
• Payments may be made through approved payment methods specified by Sri Hela Travels.

Cancellation by Customer

• More than 30 days before arrival: Full refund of payments received, less any non-refundable third-party booking fees and transaction charges.
• 30 days or less before arrival: No refund unless otherwise agreed by Sri Hela Travels.

Cancellation by Sri Hela Travels

If we are unable to provide a booked service due to circumstances within our control, customers will receive either:

• A suitable alternative service; or
• A refund for the affected portion of the booking.

Changes requested by customers may incur additional costs depending on supplier charges, accommodation policies, and transport availability.

We strongly recommend that all travellers obtain comprehensive travel insurance covering:

• Medical expenses
• Personal accidents
• Cancellation costs
• Loss or damage to luggage
• Travel disruptions

Customers are responsible for:

• Ensuring passport validity and entry requirements.
• Following local laws and regulations in Sri Lanka.
• Respecting accommodation, vehicles, drivers, guides, and local communities.

Sri Hela Travels acts as an organiser and coordinator of travel services. While we take reasonable care in selecting suppliers, we are not liable for:

• Acts or omissions of third-party service providers.
• Delays caused by airlines, weather, traffic, government actions, or unforeseen events.
• Loss of personal belongings.
• Personal injury resulting from customer negligence.

Our liability is limited to the amount paid directly to Sri Hela Travels for the affected service.

We shall not be liable for failure or delay in performing obligations due to events beyond our reasonable control including:

• Natural disasters
• Floods
• Pandemics
• Government restrictions
• Civil unrest
• Transportation disruptions

Any complaints must be reported immediately during the tour to allow reasonable opportunity for resolution.

These Terms and Conditions are governed by the laws of Australia. Any disputes shall be subject to the jurisdiction of Australian courts.

For inquiries regarding these Terms and Conditions, please contact us: